Remote Support

Modern Services by Bizerba –

Your reliable partner

Here for you, even from afar


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3 tools, 1 goal: Avoid on-site assignments

Prevent possible on-site appointments, save additional costs, and guarantee the availability of your systems more quickly – especially in difficult times. Our Remote Support Contract stands on these three main pillars:

Your first contact person

From retail scales to dynamic checkweighers, from logistics labeling systems to vertical slicers: our remote support is suitable for every Bizerba solution worldwide and in every situation. Fast, cost-effective and tailored to your unique needs, the Bizerba remote support can be implemented quickly and easily and is simple to use. It helps you to secure your processes even in challenging times.

Rectify faults without loss of time

If a fault occurs, call our service hotline. The hotline can be reached up to 24/7, depending on the individual contract. The Remote Support Center can then begin troubleshooting without having to plan an on-site assignment in advance and, of course, without travel costs. Our contract customers benefit from preferential treatment and special conditions.

Remote diagnosis by our specialist team

The necessary information about the solution installed at your site is securely stored in our system and is available to the Remote Support Center. The specially trained experts quickly get an idea of the situation by telephone, remote access or Augmented Services App. Once this is done, the technicians will either guide you step by step through the troubleshooting process or take action themselves via remote access.

We give you the assistance you need right now

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